Customer dispute resolution

At Gearvora, we value every customer and are committed to providing a fair, clear, and timely resolution to any concern related to your order, product, payment, delivery, return, or refund.

1. Contact Us First

If you experience any issue, please contact our customer support team before opening a payment dispute or chargeback. Most concerns can be resolved quickly through direct communication.

Email: service@gearvora.com
Phone/Text: +1 (424) 378-0699

Please include the following information:

  • Your order number
  • The email address used for the order
  • A clear description of the issue
  • Photos or videos, if the product is damaged, defective, or incorrect
  • Any relevant tracking or delivery information

2. Common Dispute Reasons

We can assist with disputes related to:

  • Order not received
  • Damaged or defective items
  • Wrong item received
  • Missing items
  • Refund or return concerns
  • Payment or billing questions
  • Product not matching the description

3. Review Process

Once we receive your request, our support team will review the details and may ask for additional information. We aim to respond within 1–3 business days.

Depending on the situation, we may offer one or more of the following solutions:

  • Replacement
  • Refund
  • Store credit
  • Return instructions
  • Shipping or tracking assistance
  • Further investigation with the carrier

4. Returns and Refunds

If your issue qualifies for a return or refund, we will provide instructions based on our Return and Refund Policy. Customers should not return items without first contacting our support team and receiving return instructions.

5. Payment Disputes and Chargebacks

If a payment dispute or chargeback is opened before contacting us, the resolution process may take longer. We reserve the right to provide order records, shipping confirmation, delivery proof, customer communication, and policy information to the payment provider as part of the dispute review.

We encourage customers to contact us first so we can resolve the issue directly and efficiently.

6. Fraudulent or Abusive Claims

Gearvora reserves the right to reject claims that are found to be fraudulent, abusive, incomplete, or inconsistent with our order records, shipping records, or store policies.

7. Need Help?

We are here to help and will do our best to provide a fair solution.

Gearvora Customer Support
Email: service@gearvora.com
Phone/Text: +1 (424) 378-0699